If for some reason, you are unavailable to receive the delivery, our courier will return the stock to our warehouse overnight for delivery the next day.
Delivery arrangement under Typhoon Signal No. 8 or above and Black Rainstorm Signal
If Typhoon Signal No.3 or below is issued, service will operate as usual (subject to traffic delays). If Typhoon Signal No.8 or above is issued, service will be suspended immediately. Rest assured your order will be stored in a temperature-controlled environment until delivery is made.
1. If Black Rainstorm Signal and the typhoon signal No. 8 or above is hoisted until 8am, all delivery services during timeslot HA (10am-4pm) will be suspended. Limited delivery services will be resumed within 3 hours, subject to road conditions.
2. If Black Rainstorm Signal and the typhoon signal No. 8 is cancelled before 1pm, limited delivery services will be resumed within 3 hours, subject to road conditions.
3. If Black Rainstorm Signal and the typhoon signal No. 8 is cancelled after 1pm, all delivery services will be suspended for whole day. Scheduled delivery will be postponed to next day accordingly.
Delivery arrangement over Chinese New Year
Service delivery offered on public holidays except for Chinese New Year holidays.