cold-chain delivery 7 days a week (mon-sun)
Kerry Cool Tracking Hotline: +85222119700
2 for English, 1 for Order Tracking
STEP 1: ORDER bY 12pm Mon-Fri/10am SAT
DISpatch SMS DAY before delivery
STEP 2: Order is Packed Same Day
CUSTOMER SERVICE HOTLINE TRACKING
STEP 3: NEXT DAY Delivery (Mon – Sun)
Driver calls on approach
Service Coverage – REMOTE ACCESS COVERAGE & out of SERVICE AREAS
Choose from 10-2pm, 1-6pm, 6-9pm time slots at your preference 2
Delivery in 2-6pm time slot only
We do not deliver to outlying islands and a few inaccessible locations
NO MINIMUM ORDER FOR FREE DELIVERY?
We offer great value, restaurant-quality produce with a flat $50 delivery fee. We do not price in the delivery charge to each product like many other stores do. The more you buy, the more you save!
We assure you that the customer almost always wins with a flat delivery charge.
REMOTE access areas: 2-6PM DELIVERY ONLY
Southern District:
- Shek O
- Stanley
- Chung Hom Kok
- Repulse Bay
- Deep Water Bay
- South Bay
- Tai Tam / Tai Tam Rd
- Aberdeen
- Larvotto
- Ap Lei Chau
- Cyberport
- Pokfulam
- Shouson Hill
Mid-levels:
- The Peak
- Mid-levels
- Kennedy Rd
Wan Chai District:
(10am – 2pm; 2pm – 6pm)
- Happy Valley
- Shiu Fai Terrace
- Tung Shan Terrace
- Tai Hang Rd
- Jardine’s Lookout
- Stubbs Rd
- Tung Lo Wan Rd
- North District
- Tai Po District
- Sha Tin District
- Tsuen Wan District
- Tuen Mun District
- Tseung Kwan O
- Sai Kung District
- Kwai Tsing District
- Castle Peak Rd (Gold Coast)
- Kam Tin Rd
- Lam Kam Rd
- Fan Kam Rd
- Route Twisk
Sham Shui Po District:
- Mei Foo
- Bamboo Villa
- 363 Tai Po Rd to Water Treatment Works
Wong Tai Sin District:
- New Clear Water Bay Rd
- 1 – 19 Fei Ngo Shan Rd
Kwun Tong District:
- Yau Tong
- Sau Mau Ping Rd
- Lam Tin
- Cha Kwo Ling
- Shun Lee
- North District
- Tai Po District
- Sha Tin District
- Yuen Long District
- Tuen Mun District
- Tseung Kwan O
- Sai Kung District
- Kwai Tsing District
- Castle Peak Rd
- Kam Tin Rd
- Lam Kam Rd
- Fan Kam Rd
- Route Twisk
- Discovery Bay (Mon, Wed & Fri only)
We do not deliver to THE FOLLOWING DISTRICT SUB-AREAS
- Kwun Yam Shan
- Lei Yue Mun Praya Rd
- Lei Yue Mun Praya Road
- All country parks
- Sha Tau Kok
- Lo Wu
- Ta Kwu Ling
- Man Kam To
- Hok Tau
- Luk Ken
- Mai Po
- Lau Fau Shan
- Lok Ma Chau
- Lung Kwu Tan
- Lin Au
- Shuen Wan
- Pak Tam Chung
- Hoi Ha Wan
- Po Toi O
- Yung Shue O
- Joss House
- Sheung Wo Che
- Ha Wo Che
All (except Tung Chung, Ma Wan, Discovery Bay)
If for some reason, you are unavailable to receive the delivery, our courier will return the stock to our warehouse overnight for delivery the next day.
If Typhoon Signal No.3 or below (Amber, Red, Black Rainstorm) is issued, service will operate as usual (subject to traffic delays). If Typhoon Signal No.8 pr above is issued, service will be suspended immediately. We will arrange at the next available time slot or delivery thereafter as the case may be.
Service delivery offered on public holidays except for Chinese New Year holidays.
