cold-chain delivery 7 days a week (mon-sun)
Kerry Cool Tracking Hotline: +85222119700
2 for English, 1 for Order Tracking
STEP 1: ORDER bY 1pm Mon-Fri
Dispatch SMS DAY on day of delivery
STEP 2: Order is Packed Same Day
CUSTOMER SERVICE HOTLINE TRACKING
STEP 3: NEXT DAY Delivery (Mon – Sun)
Driver calls on approach
Service Coverage – REMOTE ACCESS COVERAGE & out of SERVICE AREAS
Choose from 10-4pm or 4-9pm time slots at your preference
Delivery in 10-4pm time slot only
We do not deliver to outlying islands and a few inaccessible locations
NO MINIMUM ORDER FOR FREE DELIVERY?
We offer great value, restaurant-quality produce with a flat $60 delivery fee. We do not price in the delivery charge to each product like many other stores do. The more you buy, the more you save!
We assure you that the customer almost always wins with a flat delivery charge.
REMOTE access areas: 10-4PM DELIVERY ONLY
- Shek O
- Chung Hom Kok
- Repulse Bay
- Deep Water Bay
- South Bay
- Tai Tam / Tai Tam Rd
- Ap Lei Chau
- Shouson Hill
- The Peak
- Kennedy Rd
Wan Chai District:
(10am – 2pm; 2pm – 6pm)
- Happy Valley
- Shiu Fai Terrace
- Tung Shan Terrace
- Tai Hang Rd
- Jardine’s Lookout
- Stubbs Rd
- Tung Lo Wan Rd
- North District
- Tai Po District
- Sha Tin District
- Tsuen Wan District
- Tuen Mun District
- Tseung Kwan O
- Sai Kung District
- Kwai Tsing District
- Castle Peak Rd (Gold Coast)
- Kam Tin Rd
- Lam Kam Rd
- Fan Kam Rd
- Route Twisk
Sham Shui Po District:
- Mei Foo
- Bamboo Villa
- 363 Tai Po Rd to Water Treatment Works
Wong Tai Sin District:
- New Clear Water Bay Rd
- 1 – 19 Fei Ngo Shan Rd
Kwun Tong District:
- Yau Tong
- Sau Mau Ping Rd
- Lam Tin
- Cha Kwo Ling
- Shun Lee
We do not deliver to THE FOLLOWING DISTRICT SUB-AREAS
If for some reason, you are unavailable to receive the delivery, our courier will return the stock to our warehouse overnight for delivery the next day.
Delivery arrangement under Typhoon Signal No. 8 or above and Black Rainstorm Signal
If Typhoon Signal No.3 or below is issued, service will operate as usual (subject to traffic delays). If Typhoon Signal No.8 or above is issued, service will be suspended immediately. Rest assured your order will be stored in a temperature-controlled environment until delivery is made.
1. If Black Rainstorm Signal and the typhoon signal No. 8 or above is hoisted until 8am, all delivery services during timeslot HA (10am-4pm) will be suspended. Limited delivery services will be resumed within 3 hours, subject to road conditions.
2. If Black Rainstorm Signal and the typhoon signal No. 8 is cancelled before 1pm, limited delivery services will be resumed within 3 hours, subject to road conditions.
3. If Black Rainstorm Signal and the typhoon signal No. 8 is cancelled after 1pm, all delivery services will be suspended for whole day. Scheduled delivery will be postponed to next day accordingly.
Delivery arrangement over Chinese New Year
Service delivery offered on public holidays except for Chinese New Year holidays.