FAQ

Order by 1:00 PM Monday–Friday or 10:00 AM Saturday for next-day delivery. Orders placed after the cut-off, or on Sundays and public holidays, will be processed on the next business day.

No minimum order — you can order as little or as much as you like. The flat delivery fee of HK$60 applies to all orders regardless of size.

We process orders quickly to ensure next-day delivery. If you need to modify or cancel, contact us immediately via WhatsApp or email at info@biltongchief.com. We'll do our best to accommodate changes before the order is dispatched, but once it's with SF Express, modifications aren't possible.

We don't currently offer gift wrapping, but you can add a gift note at checkout. For corporate gifting or bulk gift orders, email us at sales@biltongchief.com — we can create custom hampers and gift sets.

Yes! Click the "Notify Me" button on any out-of-stock product page and we'll email you as soon as it's back. Our most popular items like Original Beef Biltong and Wagyu Biltong are restocked weekly.

HK$60 flat rate on all orders, delivered via SF Express cold chain logistics. No minimum order, no hidden fees.

We deliver across Hong Kong Island, Kowloon, and the New Territories. Outlying islands (Lantau, Lamma, Cheung Chau, Discovery Bay) are available but may require an additional business day.

Deliveries are made 7 days a week, between 09:00 and 19:00. You'll receive an SF Express tracking number via email once your order is dispatched.

Yes — add a note at checkout (e.g. "leave with concierge" or "call before delivery"). Please ensure someone is available to receive the delivery, as perishable items cannot be left unattended.

During Typhoon Signal T8+ or Black Rainstorm Warning, deliveries may be delayed. We'll contact you to reschedule at no extra cost. During Chinese New Year and major public holidays, delivery schedules may also be adjusted — we communicate changes in advance.

All frozen products (steaks, sausages, seafood, poultry) are shipped in insulated packaging with gel ice packs via SF Express cold chain. Biltong and droëwors are shipped at ambient temperature in vacuum-sealed packaging. Wine is packed separately to prevent breakage.

The majority of our meat is sourced from South Africa — grass-fed, free-range, and hormone-free. Our wagyu comes from certified farms, and our seafood (salmon, prawns, lobster) is sourced from premium suppliers in Norway, Argentina, and the Asia-Pacific region.

Our South African beef and lamb are sourced from farms that follow halal slaughter practices. However, we do not carry a specific halal certification for our Hong Kong operations. Please contact us if you need specific details about any product.

Yes. Our South African beef is grass-fed and free-range. Our chicken products include free-range options. We prioritise hormone-free and antibiotic-free sourcing across all our meat products.

Most of our products are naturally gluten-free, including all biltong, droëwors, and plain meat cuts. Some sausages (like boerewors) may contain trace amounts. Check the allergen information on each product page for specifics.

Yes! We're an authorised Napoleon dealer in Hong Kong. We carry a range of gas and charcoal BBQs perfect for the braai lifestyle. Check our Braai & BBQ collection or contact us for advice on choosing the right model.

Before Opening

Keep the pack in the fridge or freezer. The sealed packaging protects the biltong from moisture — don't open it until you're ready to eat. Always check the best-before date printed on the pack.

After Opening

Reseal the pack as tightly as possible or transfer the biltong to a zip-lock bag, pressing out excess air. Refrigerate immediately and consume within 3–5 days. Give the bag a shake each time you open it so the slices don't stick together and trap moisture between them.

Longer Storage

Freeze the unopened pack (or reseal opened biltong in a zip-lock with the air removed). Frozen biltong keeps for up to 12 months. Defrost in the fridge — never at room temperature — and dab off any surface moisture before eating. Once thawed, consume within 2 days and don't refreeze.

Why Does This Matter in Hong Kong?

Biltong was made for South Africa's dry climate. Hong Kong averages 75–85% humidity for most of the year — well above the threshold where mould and bacteria thrive. Refrigerating after opening is the simplest way to keep your biltong fresh and safe.

How Do I Know If It's Gone Off?

Visible mould (fuzzy spots — not salt crystals or spice), a sour smell, or a slimy texture. If anything looks or smells off, don't eat it — get in touch and we'll sort it out.

Not necessarily — biltong is a cured, air-dried product that's shelf-stable. However, refrigeration extends its life, especially in Hong Kong's humidity. If you prefer softer/wetter biltong, the fridge is ideal. For drier biltong, ambient storage in a ventilated area works well.

Place frozen products in your freezer immediately upon delivery. Most frozen items keep for 6–12 months in the freezer. Once defrosted, cook within 24–48 hours and do not refreeze. Defrost in the fridge overnight — never at room temperature.

Biltong & Droëwors: 2–6 weeks from delivery (ambient or fridge).
Frozen meat & seafood: 6–12 months in freezer, 24–48 hours once defrosted.
Fresh sausages (boerewors): Arrives frozen — once defrosted, cook within 48 hours.
Wine: Check individual bottle recommendations.

Biltong is a traditional South African air-dried, cured meat. Unlike jerky (which is smoked or dehydrated), biltong is marinated in vinegar and spices, then air-dried for several days. The result is a tender, flavour-rich, high-protein snack with over 50g of protein per 100g.

Biltong is air-dried (not heat-dried), uses vinegar and coriander-based spicing, and has a softer, more complex flavour. Jerky is typically smoked or dehydrated at high heat, often with sugar-heavy marinades. Biltong is generally higher in protein, lower in sugar, and thicker-cut.

Droëwors (pronounced "drew-vors") is a dried sausage — think of it as biltong in sausage form. Made from the same spiced, cured beef but in a thin sausage casing, then air-dried. It's a beloved South African snack, perfect for on-the-go protein.

Absolutely. Biltong is one of the most protein-dense snacks available: over 50g of protein per 100g, low in carbs, and naturally gluten-free. It's popular with gym-goers, keto dieters, and anyone looking for a clean protein source without added sugar or preservatives.

We offer sliced biltong (ready to eat), biltong chunks (wet-style, thicker cut), chilli bites (spicy cubes), and droëwors (dried sausage). We also have wagyu biltong for a premium marbled experience, and exotic game biltong including kudu, ostrich, and springbok.

Yes. We supply restaurants, bars, clubs, and retail outlets across Hong Kong. Wholesale orders are handled via email — contact sales@biltongchief.com for pricing and minimum order quantities.

We'd love to hear from you. We currently supply 15+ premium retailers across Hong Kong including Feather & Bone, The Globe, and various sports clubs. Email sales@biltongchief.com to discuss terms.

Yes — we provide catering for braais, corporate events, rugby screenings, and private parties. We can supply bulk biltong, boerewors, steaks, and full braai packages. Contact us at sales@biltongchief.com to discuss your event.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments in HKD.

No — you can checkout as a guest. However, creating an account lets you track orders, save addresses, and earn loyalty points on every purchase.

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, contact us within 24 hours with a photo and we'll arrange a replacement or refund. Your satisfaction is guaranteed.

Yes! Earn points on every purchase and redeem them for discounts on future orders. Create an account to start earning. Details on our loyalty programme are available in your account dashboard.