Last updated: 14 June 2026
If goods are not fit for consumption on receipt of delivery, please contact us immediately. Do not consume any product you believe is unfit for consumption.
Our quality guarantee
Biltong Chief stands behind the quality of everything we sell. If you are not satisfied, have received the wrong product, or there is a quality issue, please contact us and we will put it right with a refund or a replacement.
Perishable and food products
Because we sell fresh, chilled and frozen perishable foods, for food-safety and hygiene reasons we are generally unable to accept returns or "change of mind" cancellations once an order has been dispatched or delivered. This does not affect your rights where products are faulty, unfit for consumption, or not as described.
Faulty, unfit or incorrect products
Under the Sale of Goods Ordinance (Cap. 26), the products we supply must be of merchantable quality and reasonably fit for their purpose. If a product is faulty, unfit for consumption, or not as described:
- Please contact us within 7 days of receiving your order;
- For a quality issue, send a photo of the product together with your order number, and then dispose of the product safely — you do not need to return unsafe food to us;
- If you have received the wrong product, contact us and we will arrange a workable solution, which may include collection or return.
Refunds
Where a refund is due, we will refund the price of the affected product in full, together with any applicable delivery charges or reasonable costs you incur in returning a product to us where we have asked you to do so. Refunds are made using the same payment method and to the same account used for your order. Please allow a reasonable period for the refund to appear, depending on your bank or payment provider.
Returning a product
Unless products are faulty or not as described, you are responsible for the cost of returning products to us or, where relevant, the cost of us collecting them. You have a legal obligation to keep any products in your possession and to take reasonable care of them pending return.
Your statutory rights
This Return Policy is in addition to, and does not affect, your statutory rights under Hong Kong law, including the Sale of Goods Ordinance (Cap. 26).
Contact us
For any returns or quality issues, please email info@biltongchief.com with your order number. We are here to ensure you get the quality you deserve.